Shipping & Returns

Shipping Method & Delivery Time

We work with trusted shipping partners to ensure reliable and timely delivery of your orders. The shipping method and delivery time may vary depending on your location. Typically, you can expect your package to arrive within 7-14 business days for domestic orders and 10-20 business days for international orders. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances such as customs clearance or extreme weather conditions.

Return Policy

At Paw Closet, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility for Returns: To be eligible for a return, please ensure that the following conditions are met:​

  1. The item must be in its original condition, unused, and with all original tags and packaging intact.

  2. The return request must be initiated within 30 days from the date of delivery.

  3. Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will guide you through the return process and ensure a replacement or refund is provided promptly.

We strive to make the return process as smooth as possible, and our customer service team is available to assist you with any questions or concerns you may have.

Please note that this return policy applies to online purchases made through our website. If you have made a purchase from one of our authorized retailers, kindly refer to their respective return policies.

If you have any further questions regarding our return policy, feel free to reach out to our customer service team. We are here to assist you and ensure your satisfaction with your Paw Closet experience.